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What are the payment options?
Is shipping free?
How can I check if you deliver to my PIN code?
How do I know if the item is in stock?
How will I know if you have got my order?
How will I know if my order has been dispatched?
Can I change the address once I have received the confirmation email? I want to send it to another
What if I made a mistake while ordering and want to change my order?
You can request to cancel your order provided the order has not yet been shipped.
Please contact us within 12 hrs of receiving the confirmation email.
To cancel an order please contact us urgently at info@hadasecrets.com with the following information: Name, Address, Email ID, Mobile Number, & Order Number.
I have placed my order. What's next?
Can I track my order?
Do you send products to overseas addresses?
When can I expect arrival?
Can you ship to multiple addresses in a single order?
Can you hold an order and ship it at a later date?
What if I have not received any tracking details for my product. What do I do?
I should have received my order by now but I haven't. What do I do?
What is the estimated delivery time for products?
Can I change my shipping address after I have placed the order?
Can I add an item to my order after I have placed my order?
Will I get a call before delivery is attempted?
Can I expect delivery on all days of the week?
You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.
I am going out of town. Can you expedite my delivery?
What if the status of the product shows delivered but I have not received my order?
If your order has not arrived yet and status shows as delivered, we recommend you check the following: Please check if another person at your address such as a family member, or security guards could have taken the delivery on your behalf. Please check whether your delivery address is mentioned correctly. Please check the tracking information on the items. if the issue is still unresolved, contact us at info@hadasecrets.com and our team will assist you right away.
How do I create return request?
How do I get a refund once I have returned my product?
If I return an item, will I get reimbursed for shipping/postal costs?
Can I cancel the Order?
What are the cancellation conditions if the order has been placed?
How much will it cost me to return my product?
How much time will it take to get a product returned?
How do I use my coupon?
I am unable to use my gift card.
How do I use my gift card?
Is my credit card information safe?
What should I do if my payment fails?
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
Can I use an international card for making payment?
I am unable to login to my account.
I am unable to login to my account.
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