FAQ - Hada Secrets

New Order
Returns
Gift Card
Payment
Account
Product & Warranty
Company

What are the payment options?

You can choose from various payment options on our website. You can choose Cash on Delivery (COD), Credit Card, Debit Card, EMI, Net Banking and UPI.
Is shipping free?

Yes, the shipping is Free.
How can I check if you deliver to my PIN code?

You can check this on the courier service availability tool on the product page. Click on the product. Once the page opens, enter your PIN code in the respective field to get the required information about delivery.
How do I know if the item is in stock?

You can check the stock availability while you select a product in the cart for purchasing. If you place an order for something it will be delivered.
How will I know if you have got my order?

You will receive a confirmation email, right after you make an order on our website.
How will I know if my order has been dispatched?

You will receive a dispatch email along with an invoice when your order is dispatched from our warehouse.
Can I change the address once I have received the confirmation email? I want to send it to another

No. It isn't possible to change the address and send it to a different shipping address.
What if I made a mistake while ordering and want to change my order?

You can request to cancel your order provided the order has not yet been shipped.
Please contact us within 12 hrs of receiving the confirmation email.
To cancel an order please contact us urgently at info@hadasecrets.com with the following information: Name, Address, Email ID, Mobile Number, & Order Number.
I have placed my order. What's next?

Once your order has been placed, you will receive a confirmation via email and SMS, along with the delivery details. We will try to dispatch your order as soon as possible and will keep you informed on further developments via the same. You can also track your order through our website or app in the ‘My account’ section. Please note: It may take up to 48 hours for the tracking to be updated after an order is placed.
Can I track my order?

Yes. At the point in time when our warehouse team will dispatch your parcel, you will be emailed a unique tracking code and a link to the website of the courier service used.
Do you send products to overseas addresses?

No. At the present time, we cannot send items outside of India.
When can I expect arrival?

In-stock merchandise is usually processed and shipped from our fulfilment centre on the same or next working day of the order being approved and received. Estimated delivery time is 4-5 working days. If you have not received your order within the estimated delivery time, please contact us.
Can you ship to multiple addresses in a single order?

No. If shipping items to multiple addresses, you must order the items for each address in a separate transaction.
Can you hold an order and ship it at a later date?

All orders are processed and shipped to reach our customers in a quick and efficient manner; therefore, we cannot hold and ship at a later date.
What if I have not received any tracking details for my product. What do I do?

We normally send the order tracking details along with the invoice details on your registered email ID within 24 working hours after your order is shipped. If you haven't received your order tracking details even after 2 working days of the order dispatch, please get in touch with us at info@hadasecrets.com
I should have received my order by now but I haven't. What do I do?

We request you to check your email and SMS for any communication regarding delivery timings from our side. If there has been a delay in shipment, you will be notified via the same. If in case you still can't find any notification and the promised time is over, please write to us at info@hadasecrets.com and we will provide you with a solution right away.
What is the estimated delivery time for products?

Generally 4 to 5 days at maximum. Please refer to your order shipment confirmation e-mail for delivery details. All delivery times are estimated and are not guaranteed by us. If you have not received your order within the estimated delivery, please write to us at info@hadasecrets.com
Can I change my shipping address after I have placed the order?

No, your shipping address cannot be changed after the order has been placed.
Can I add an item to my order after I have placed my order?

No. You may purchase that item in the form of another order.
Will I get a call before delivery is attempted?

The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, the courier person / team will call you if they are unable to locate your address.
Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.
I am going out of town. Can you expedite my delivery?

Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India doesn't give us the liberty to expedite any delivery at this time. Still, we are working to provide you the best of experience, in terms of deliveries.
What if the status of the product shows delivered but I have not received my order?

If your order has not arrived yet and status shows as delivered, we recommend you check the following: Please check if another person at your address such as a family member, or security guards could have taken the delivery on your behalf. Please check whether your delivery address is mentioned correctly. Please check the tracking information on the items. if the issue is still unresolved, contact us at info@hadasecrets.com and our team will assist you right away.

How do I create return request?

You can go to the Warranties page. Click on "Start a Warranty Claim" button. It will redirect you to a form. Fill that form and we will get back in touch with you soon.
How do I get a refund once I have returned my product?

Refunds for unwanted items will be for the price you paid for the product. We will complete any refunds within 7 days of receiving the returned product(s).
If I return an item, will I get reimbursed for shipping/postal costs?

We have free shipping on return our website. You don’t have to pay for it.
Can I cancel the Order?

You may cancel the order within 24 hours of placing it. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, a refund will be initiated to you as per our refund policy.
What are the cancellation conditions if the order has been placed?

There are two stages where the cancellation requests have different timelines. 1) If you place the cancellation request before getting the dispatch message, the request will be processed within 24 hours. 2) If you place the cancellation request after getting the dispatch message, we will try our best to cancel the shipped/dispatched item. However, please note that we cannot guarantee cancellation for the item(s) that have been dispatched. In case delivery is attempted, we request you to deny acceptance.
How much will it cost me to return my product?

You do not have to pay anything to return the product. We'll have it picked up from your doorstep after verification of defect.
How much time will it take to get a product returned?

Once you fill and submit the Warranty Claim form. It would take around 15 working days to verify your request and replace/return the product.

How do I use my coupon?

You can use your coupon by putting the code at the Checkout stage.
I am unable to use my gift card.

If you are unable to use your gift card, you can use 'Contact Us' page to send us or talk to us about the problem. We will be glad to help!
How do I use my gift card?

You can use your gift card by putting the code at the checkout stage. If the amount of the gift card is greater than the product price, the balance will be left in your account for future use.

Is my credit card information safe?

Yes. We have put in place various procedural, technical and administrative measures to safeguard and secure the information you provide. Card payment information is not retained by or available in our data centre. To the extent that customer information is maintained, it is located on a secured server behind a firewall; it is not directly connected to the Internet. The firewall meets all recognised industry standards.
What should I do if my payment fails?

In case your payment is declined, we recommend that you first check the accuracy of the details provided by you i.e your name, account details, billing address and password. Make sure that your internet connection has not been disrupted during the payment process. If your account has been debited after you receive the notification of a payment failure, the payment will be credited back to your account within 7 business days. For further clarification regarding the same, you may send us a mail at info@hadasecrets.com
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

Failed transactions are normally rolled back within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won't be able to expedite this. Please check with your bank for more details. If the transaction is successful and the money has been credited to our account we will initiate refund within 2 business days of your request.
Can I use an international card for making payment?

Yes, you can make payments via major international credit and debit cards issued outside India.

I am unable to login to my account.

You can access your account by using the 'Forgot Your Password' button and reset your password.

I am unable to login to my account.

You can access your account by using the 'Forgot Your Password' button and reset your password.

Who manages the operations of this website?

This webstore is managed by Arevn Marketing Solution. We are the authorised partner for Hada Secrets Japan for India.

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